LIVE Broadcast - AI Alone Won't Fix It! Next Wave Hospitality

LIVE from Everyman Cinema Broadgate, HOSPA in partnership with Next Wave Hospitality. This panel session sponsored by Focus on Hospitality explores how AI has dominated hospitality conversations over the last 18 months. This session cuts through the hype and focuses on what actually drives performance.What are the real blockers inside hotels today?What foundations need to be in place before innovation can deliver value?How do operators make smarter investment decisions that improve guest experience, support teams, and create commercial return?Because high-performing hotels are rarely powered by the newest tool. They are powered by getting the basics right, then scaling intelligently. This session brings together operators and industry experts to explore the end-to-end hotel journey, from design and infrastructure through to guest experience, revenue performance, and post-stay feedback and loyalty.Speakers: Arik Fletcher, Fraction vCTO, Focus GroupKevin Edwards, CEO, Hospitality Technology AdvisoryGavin A., VP of Information Technology & Innovation, YotelSamuel Actford, Group IT Manager, Exclusive Collection

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This episode was published on May 21, 2026.

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