LIVE Horrendous CSR Call Recoding

Send us Fan Mail[00:00:00] Welcome to the Successful Life Podcast. I am your host, Corey Berrier, and today, folks, you just got me, Corey b. Let me ask you a question. How do you show up? How do you show up in your business? How do you show up at home? How do you show up as a husband, as a friend, as a dad, I am all of those things. [00:00:23] Sometimes that's hard to juggle, right? , do you ever feel like somebody in your company has you by the balls? Do you ever feel like you've been taken advantage of? I've found that the people that's closest to me in my business, not me personally in my business usually is actually this has happened. I mentioned this a couple of podcasts ago where I. [00:00:48] I had the girl that I had to fire, right? She was the right, she was my right hand man. She was the person that knew everything about the business, but she was also the one taking advantage of the business. And I don't know about you, but maybe it's an office staff member. Maybe it's your, the guy that's over your service technicians, or maybe it's your gm, who knows? [00:01:06] But usually there's somebody there that really is just burning up the. And lots of times they're running around putting out fires that are really not worth putting out. And lots of times that individual doesn't have anything to do, so he makes a job for himself or herself. Look, I'm telling you the truth here. [00:01:25] I have no interest in convincing you of anything. It is my duty to inform you of what could help you in your business, right? And that's why I do this podcast because I'm giving you information that you may or may not already know. But I hope that you have this information and I hope you do something with it because it's, look, I don't do this. [00:01:46] I don't do this for nothing, right? I do this. So you all get this information that you may not normally have. And look, I'm not here to protect your feelings. I will be honest with you. I'm gonna get into something in just. You're gonna get to listen to some stuff. That's gonna be it. It's a call, right? [00:02:00] It's a call that I recorded. It's horrendous. And this is a personal experience of my own. So I'll just share this quick story with you. Last week I had, right before Thanksgiving, I had three toilets that would were running, and you're thinking to yourself Corey, why don't you go catch 'em. Ha. [00:02:18] It's a funny joke. If you're 40 years old, you probably get it. anyway. Yeah. [00:02:26] So as a kid we used to call people and say, Hey, is your refrigerator running? Yeah, it's running. You better go catch it and hang up the phone. Aha. That was a funny prank back when I was young. Anyway, so I wanna share a quick story with you, and this was a personal experience that I had with a local plumbing company and know I will absolutely not tell you who it. [00:02:48] I am not like that at all, but I will tell you what I did. So I, I had three toilets that were running, not a big deal, like I'm not a plumber, but I know that it's not that big of a deal or it shouldn't be that big of a deal. And so I called XYZ company and this the CSR was so bad. [00:03:09] There was no chance I was giving her my credit card number and I'm going to let. , just take a quick listen about, I'm gonna go let you listen, and you tell me at the end of the call what you think. Tell me, would you have hired this company? Would you have done business with this company? And then after this call, I'm gonna tell you exactly what I did. [00:03:29] So just remember there's not gonna be full, there's not many names or there's not gonna be any business names or anything like that in here. So I'm gonna start the call where I know it needs to, I'm gonna start the call where I know it needs to start so you can get the full effect. And we are ready for takeoff. [00:03:47] I need to have somebody come out and look at some toilets. Okay. What's going on?https:newpathemployment.com  https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 https://www.linkedin.com/in/coreysalescoach/