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Los Dioses Responden: La experiencia al cliente... por teléfono | Una llamada de fraude en vivo | ¿Empatía o servicio? Las teorías de Bovia | ¿Cómo corregir un proceso de atención al cliente? episode artwork

EPISODE · Mar 4, 2025 · 28 MIN

Los Dioses Responden: La experiencia al cliente... por teléfono | Una llamada de fraude en vivo | ¿Empatía o servicio? Las teorías de Bovia | ¿Cómo corregir un proceso de atención al cliente?

from Los Dioses del Marketing · host Básico.fm

El cierre del especial sobre la experiencia al cliente con Héctor Villaseñor, Head of Channel Performance en Ipsos, y Oscar San Martín, Sr. Researcher IUU (también en Ipsos). ¿Cómo corregir un proceso de atención al cliente cuando "no está jalando"? Las teorías de Bovia entre empatía y servicio.#LosDiosesDelMarketing es una producción básica. Sí, de Básico.fm.

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Los Dioses Responden: La experiencia al cliente... por teléfono | Una llamada de fraude en vivo | ¿Empatía o servicio? Las teorías de Bovia | ¿Cómo corregir un proceso de atención al cliente?

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