Loved NOT Used: Why Most AI Strategies Accidentally Kill Customer Trust

Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. Today, we explore how businesses can move beyond AI curiosity and focus on measurable outcomes while preserving meaningful human connections. In 2026, successful organizations are those that combine intelligent automation with empathy driven leadership. Joining us is Dr. Sandra Weppler, Chief Artificial Intelligence Transformation Officer at MetaForge AI. With a PhD in Psychology and executive credentials from Harvard and Wharton, Dr. Weppler brings more than 25 years of C suite experience designing human centered AI frameworks that modernize business operations while strengthening customer relationships. Key Highlights Human First AI: How AI can strengthen customer relationships rather than replace human connection.   Zero Latency Leadership: How executives can make faster AI informed decisions without overwhelming teams.   The Empathy Engine: How MetaForge AI uncovers hidden customer needs through behavioral insight.   MetaForge CORE Framework: How the six pillar model helps organizations deliver measurable AI ROI.   Scaling Secure Innovation: How AI solutions can scale safely across regulated industries. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA Google: https://www.google.ca/ A1 Global College: https://a1globalcollege.ca/ ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.