EPISODE · Dec 16, 2025 · 49 MIN
Loyalty Beyond Points: Designing Experiences That Truly Connect (#731)
from Let's Talk Loyalty
The World’s Largest Loyalty Programs™ research report from Let’s Talk Loyalty is now available.Download it by subscribing to our newsletter on the World’s Largest Loyalty Programs™ now.---------------This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Steve Habbi , award-winning brand leader, shares how loyalty goes beyond points. Discover how utility, seamless experiences, emotional resonance, and AI-driven personalization can turn customers into lifelong fans. From HSBC and the London Stock Exchange to Formula One, learn actionable insights on building loyalty through memorable experiences.Hosted by Nyeleti Sue-Angel NkunaShow notes:1) Steve Habbi2) Soler Coaster3) Book Recommendation: Guns, Germs, and Steel: The Fates of Human Societies
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Loyalty Beyond Points: Designing Experiences That Truly Connect (#731)
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