Loyalty, Experience & Attention | Patrick Gregson

What this episode covers

Free SEO Audit Contact Patrick GregsonWhat actually drives growth in e-commerce today? In this episode, Ryan Martin sits down with Patrick Gregson, former Head of Brand at The Iconic, to unpack the strategies that helped scale one of Australia’s most iconic retail brands.Patrick shares hard-won lessons from The Iconic’s journey from scrappy startup to enterprise giant. You’ll hear why customer loyalty goes far beyond points programs, how to balance brand and performance marketing, and why experience is the real battleground for retention.Whether you’re launching a DTC brand or trying to scale an established store, this episode is packed with sharp insights on growth loops, attribution, and the ever-changing digital landscape.Key topics:What loyalty actually means in 2025How The Iconic built its customer flywheelAttention as the new currency in digital marketingWhy consistent engagement beats short-term hacksThe tools modern e-com startups can now leverageA must-listen for founders, marketers, and operators serious about sustainable e-commerce growth.

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Frequently Asked Questions

How long is this episode of eCommerce Australia?

This episode is 52 minutes long.

When was this eCommerce Australia episode published?

This episode was published on August 21, 2025.

What is this episode about?

Free SEO Audit Contact Patrick GregsonWhat actually drives growth in e-commerce today? In this episode, Ryan Martin sits down with Patrick Gregson, former Head of Brand at The Iconic, to unpack the strategies that helped scale one of Australia’s...

Can I download this eCommerce Australia episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.