Management Diaries: Mastering Multifamily Maintenance Operations

In this episode, MHN’s Denile Doyle chats with Avery Rouse, a regional maintenance director at The Breeden Co. and recipient of the Rising Star Award at our 2024 MHN Excellence Awards. We look at the challenges and best practices behind managing maintenance teams at multifamily properties.Rouse discusses how maintenance leaders can eliminate inefficiencies and how training staff well can help minimize costs and improve resident satisfaction. He shares his practical strategies for keeping costs down and maximizing the quality of service.