Management Diaries: Rethinking Staffing in Property Management

RPM Living Chief People Officer David Lynch talks with MHN’s Denile Doyle about the connection between how companies support their on-site teams and the experience those teams create for residents. Lynch pushes back on the idea that an employee will leave for another company for 50 cents and that’s the whole story. He firmly believes that it goes beyond that. He also breaks down his “skill-will-ability” approach to hiring and training and explains how executives can improve consistency in processes. Here are some of the topics we cover:(3:42) Where property management teams are feeling the most pressure right now(7:12) His perspective on how multifamily measures success(12:16) What investing in employees looks like beyond pay(15:09) Why defining your company culture should come before hiring and training(16:46) The "skill-will-ability" test and what employers can truly train for(19:08) Why the people doing the work should help shape the process