Management Diaries: Solving Property Management Friction

Savas Karas, COO & Chief Transformation Officer at CAPREIT, discusses why so many tech-forward initiatives stall or fail in property management.With more than 30 years of management and technology leadership experience, he shares his approach to aligning strategy with execution, from observing on-site teams firsthand to eliminating the hidden workarounds that drain employees.Listen to hear his advice on where to start if your organization has never had a formal change management plan. Here are some of the topics we cover:(3:31) Why you should begin with the end in mind before launching any initiative(4:53) The importance of failing fast and redeploying resources quickly(7:52) How observing on-site teams can reveal hidden friction and inefficiencies(18:06) Why skipping change management derails transformation efforts(19:21) Why one-and-done training doesn't work and what to do instead(26:20) How to define success as an organization before investing in change