Managing America's Largest Paratransit Contract with Lou Ferri, General Manager at Transdev for RTC Las Vegas

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono speak with Lou Ferri, General Manager at Transdev leading paratransit operations for RTC Las Vegas, about his remarkable 25-year journey in paratransit services. Lou shares how he transitioned from working at a gym to discovering his passion for paratransit through a chance encounter with Palm Tran's executive director. Learn about the operational complexities of managing America's largest single paratransit contract, completing over 6,000 scheduled trips daily with 445 vehicles across Las Vegas. The conversation explores the unique challenges of paratransit operations, from eligibility processes to rider demographics, and how Las Vegas differs from Palm Beach County. Lou shares powerful stories about serving riders with disabilities, including visually impaired individuals who've found independence and community through accessible transportation. Discover insights on leadership, the importance of treating people as human beings, and Lou's advice for emerging transit professionals: expect the unexpected, ask questions, and find your "why."