Stop Requested

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Mark Hughes, founder and Principal Transit Experience Lead at Transit Experience Group and Chief Design Officer at Mark Hughes Creative. With a background in product design, digital experience, and customer experience, Mark brings a private sector design perspective into the transit industry. The conversation explores how riders experience transit through human interaction, why frontline employees shape trust in the system, and how training can better prepare operators for real world conditions. Mark also discusses wayfinding, communication during disruptions, rider confusion, and why customer experience is not separate from operations.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Leslie Keener, Transit Director at ABQ RIDE, wrapping up a four part series on transit in Albuquerque. Leslie leads a multimodal system that includes fixed route service, the ART BRT line, Sun Van paratransit, and ABQ RIDE Connect microtransit. The conversation explores Leslie’s path from freight rail into transit leadership and what it was like stepping into an agency facing missed service, staffing shortages, safety concerns, and internal silos. Leslie shares how ABQ RIDE focused on culture, frontline engagement, and team alignment to begin rebuilding the organization from the inside out. The episode also covers ABQ RIDE’s focus on safe, clean, and reliable service, the role of technology in modernizing the rider experience, and why people first leadership is central to lasting operational change.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Robert Romero, Transit Manager at ABQ RIDE, as part of a four part series on transit in Albuquerque. Robert oversees Sun Van paratransit service and ABQ RIDE Connect, bringing a customer experience driven approach to operations. The conversation explores how ABQ RIDE transformed its call center from a reservations and complaints function into a reservations and education center, using feedback from riders to drive operational changes. Robert also shares how his background in the private sector shaped improvements in wait times, customer satisfaction, and employee engagement. The episode also covers the rollout of new technology, including RideCo, and how it improved on time performance, reduced complaints, and gave riders more visibility into their trips. Robert discusses the role of communication, community engagement, and taking calculated risks to deliver better service for riders who depend on it most.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Bobby Sisneros, Deputy Director at ABQ RIDE, in the second of a four part series on transit in Albuquerque. Bobby oversees planning, IT, marketing, safety and security, and communications, bringing a cross departmental perspective to how transit systems operate day to day. The conversation explores how ABQ RIDE is rethinking safety, from applying the broken window theory to improve system conditions to building a transit safety officer program centered on compassion and de escalation. Bobby also shares how his experience across city departments shaped a more holistic approach to transit, focused not just on moving people, but supporting the broader community. The episode also covers operator retention, leadership visibility, and the importance of listening to both riders and frontline staff to improve service in a changing post COVID environment.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Andrew De Garmo, Principal Planner at ABQ RIDE, as part of a four-part series on transit in Albuquerque. With over 20 years at one agency, Andrew shares how his role spans service planning, scheduling, and capital projects, and how those pieces come together to shape transit service on the street. The conversation explores Albuquerque Rapid Transit (ART), including how the corridor was planned, the challenges of taking lanes from cars, and what it takes to operate and refine a full BRT system over time. Andrew also discusses the realities of implementation, from driver training to maintaining reliable service on a high frequency corridor. The episode also covers ABQ RIDE Forward, the agency’s system redesign focused on shifting from peak commuter service to more consistent, all day, seven day a week service. Andrew explains how COVID created a rare opportunity to rethink the network, breaking from long standing service patterns and allowing the agency to redesign service around current rider needs.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Paul Comfort, Chief Customer Officer at Modaxo, former CEO of MTA Maryland, and host of Transit Unplugged. With nearly four decades in public transit and government, Paul shares how his career evolved from a local transportation coordinator role into leading one of the largest transit agencies in the country. The conversation explores how communication became his edge as a leader, how strong teams are built inside complex organizations, and why leadership ultimately determines whether agencies succeed or stall. Paul also discusses his perspective on developing talent, aligning strengths with roles, and creating environments where people can perform at their best. We also get into his new book, Find Your X Factor: Follow Your Personal Treasure Map to Purpose, and how leaders can identify where their interests and abilities intersect to drive meaningful impact. Pre-order here: https://www.barnesandnoble.com/w/find-your-x-factor-paul-comfort/1148750775

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with James Drake, Senior Manager of Service Planning at Sacramento Regional Transit (SacRT). With over 20 years at one agency, James shares how transit service actually comes together, from data and analysis to the service riders experience every day. The conversation explores how planners think about networks instead of individual routes, how service changes are developed and implemented, and why balancing ridership and coverage isn’t as simple as it seems. James also discusses the role of data, the importance of observation and operator input, and how microtransit fits into a broader transit system.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Christina Villarreal, Executive Director of LIT, a national nonprofit focused on workforce development, mentorship and leadership in the transit industry. Christina shares her path from the nonprofit sector into transit and how LIT has evolved to support a broader and more inclusive pipeline of professionals. The conversation explores mentorship, leadership development, and the importance of making training and career opportunities more accessible across the industry. They also discuss common misconceptions about careers in transit, how agencies can better support employee growth, and why building a strong workforce pipeline is critical to the future of public transportation.

In this episode of Stop Requested, Levi McCollum and Cristian Londono talk with Frank Annicaro, CEO of the Capital District Transportation Authority (CDTA). Frank shares his journey into transit, starting as a diesel mechanic and working his way through leadership roles at New York City Transit before stepping into the CEO role in New York’s Capital Region. The conversation explores the transition from the largest bus system in North America to a high-performing regional agency, the importance of culture and workforce development, and how training and employee engagement are shaping CDTA’s future. Frank also discusses funding stability, mobility on demand, transit-oriented development, and how CDTA is positioning itself to support continued growth across the Capital Region.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Laura Koprowski, CEO of the Toledo Area Regional Transit Authority (TARTA). Laura shares her path into the transit industry, from communications and government relations to leading a regional transit system serving communities across northwest Ohio. The conversation covers leadership in public transportation, the importance of mentorship and professional development, and how passion for the work can shape a career in transit. Laura also discusses TARTA’s system redesign, expansion of microtransit service, and how data and technology are helping guide decisions as the agency works to improve mobility across the region.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Schneider St. Preux, General Superintendent of Bus Operations at Miami-Dade County DTPW. Schneider began his career as a bus operator and now oversees one of the largest bus fleets in the United States. The conversation covers launching a fully electric BRT corridor from an operations perspective, training operators on new vehicle technology and double-sided boarding, bus rodeos, and Miami-Dade’s approach to electrification and safety innovation. Schneider also shares lessons from Leadership APTA and reflects on why frontline operators have one of the hardest jobs in transit.

In this episode of Stop Requested, Levi McCollum and Cristian Londono kick off a new series focused on Miami-Dade County with Linda Morris, Chief of Service Planning and Scheduling at Miami-Dade County. Linda oversees service planning across bus, rail, and Metromover in one of the most complex transit environments in the country. The conversation covers launching Metro Express BRT, coordinating service across dozens of municipalities, modernizing scheduling tools, and improving reliability in a large and growing region. Linda also reflects on her experience at AC Transit, including managing major capacity projects and implementing double decker buses, and how those lessons shaped her approach to service planning in South Florida.

This week, Stop Requested replays our conversation with Megan Perrero, Editor-in-Chief of Mass Transit Magazine. Levi McCollum and Christian Londono revisit a discussion about how transit stories are reported and how coverage shapes agency credibility and rider understanding. Megan reflects on how her experience as a daily Chicago rider informed her journalism, the role of trade publications in the industry, and why transparency and clear communication matter for public buy-in. The episode also covers sector trends, the 40 Under 40 program, and advice for new journalists. If you missed it the first time, this episode offers a useful perspective on the connection between media, messaging, and public transit.

In this episode of Stop Requested, I sit down with Dr. Nick Ferenchak, an expert in pedestrian and bicyclist safety, to explore innovative strategies for designing safer streets. We delve into the concept of latent demand, discussing how many dangerous corridors go unreported in crash statistics, and the importance of proactive safety measures. Dr. Ferenchak highlights the benefits of Bus Rapid Transit (BRT) as a transformative intervention, emphasizing its role in reducing serious injuries and fatalities. We also examine the intersection of land use, infrastructure, and socioeconomic factors, all of which play crucial roles in shaping pedestrian and cyclist safety. Tune in to discover how we can rethink urban design to promote safer, more equitable transit options for everyone.

In this follow-up episode of Stop Requested, Levi McCollum and Christian Londono welcome back Carter Lavin, author of If You Want to Win, You’ve Got to Fight. Carter reflects on the response to the book since its release and digs deeper into what effective transit advocacy really looks like in practice. The conversation covers inside and outside collaboration, common mistakes agencies make when engaging advocates, the importance of having a clear ask, and why advocacy is ultimately a team sport. It’s a practical discussion for transit professionals, advocates, and anyone trying to turn good ideas into real-world change. Pick up a copy of Carter's book here: https://a.co/d/io7mqpv

In this episode of Stop Requested, Christian Londono and Levi McCollum talk with Nirit Glazer, co-founder and CEO of LookingBus, about one of the most persistent and overlooked problems in public transit: bus pass-ups. Nirit shares how real rider experiences, especially those of riders with disabilities, led her team to build technology that helps ensure buses stop when riders are waiting. The conversation explores reliability, accessibility, equity, and what it takes to introduce meaningful innovation inside complex transit systems, all with a focus on rebuilding rider trust and improving the everyday transit experience.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Hayden Clarkin, known online as the Transit Guy. Hayden explains how consistently sharing clear, digestible takes on transit led to TransitCon, consulting work, and a career built in public. The conversation covers using initiative to create opportunities, developing a credible online voice, and why making complex systems understandable can translate into real influence inside the industry.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with John Maglio, Founder and CEO of ETA Transit, about building transit technology and trust over the long term. John explains how disciplined growth, reliability, and focus shape effective CAD/AVL systems, and why trust is earned through follow-through rather than features. The conversation covers leadership and company culture, what separates vendors from true partners, how agencies can approach RFPs more clearly, and why long-term thinking leads to better outcomes for riders, agencies, and technology providers alike.

Join us for a reflective episode of Stop Requested, as we revisit our journey through 2025, our first full year as podcast hosts. Co-hosts Levi McCollum and Christian Londono delve into their favorite moments and standout guests, discussing over 40 captivating interviews that shaped the podcast. From conversations about community involvement in public transit to innovative technologies like zero-emission solutions and the significance of mental health for frontline workers, we explore the evolving landscape of the transit industry. As we set our sights on 2026, we share our goals for weekly episodes and exciting plans to record on transit vehicles. Tune in to celebrate the progress made and anticipate future insights in the world of transit.

This week on Stop Requested, we are revisiting a standout conversation from our archive with Ricky Angueira, Principal at Jarrett Walker & Associates. Hosts Levi McCollum and Christian Londono return to this episode to re-air their discussion on the ridership versus coverage framework that continues to shape how cities think about transit planning. Originally recorded earlier in the show’s run, this conversation traces Ricky’s path from studying civil engineering in Puerto Rico to urban planning in Spain, and into leading full network redesigns in cities ranging from Miami to Des Moines. Ricky explains why successful transit planning starts with community values, not just data, and why there is no single right answer when designing a transit network. Drawing on real examples from Knoxville, St. Pete, and Miami, Ricky shows how effective public engagement helps regions align around shared transit goals. The episode also explores microtransit as a coverage tool, the importance of scalable plans during budget constraints, and why transparent conversations with communities are essential to successful network redesigns. If you missed this episode the first time or want a refresher on one of the most influential frameworks in modern transit planning, this re-release is worth another listen.

What does it actually take to plan ferry service in New York City? In this episode of Stop Requested, Levi and Christian talk with Nina Verzosa, Assistant Vice President of NYC Ferry at NYCEDC, about how ferry routes are designed, evaluated, and changed over time. Nina explains how ferry planning compares to buses and rail, how customer feedback shapes decisions, and what the recent systemwide NYC Ferry route changes were designed to accomplish.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Stephen Kuban, President and CEO of Kuban Transit Solutions, about how AI is actively changing the way transit agencies plan, decide, and operate. Stephen explains why AI is more than automation, how it supports better strategic thinking, and how agencies can use it to do more with limited resources while staying focused on outcomes. Stephen also shares how he is working directly with transit agencies through hands-on AI workshops and advisory programs, helping leaders move from experimentation to real-world application. Listeners interested in learning more about his AI pilot program and upcoming engagements can visit: https://kubantransit.com/ai-pilot

Dr. Liliane Finke, CEO of ExecuCoach 360, joins Christian and Levi to explore her 24-year journey in public transit and the lessons that shaped her approach to leadership, professional development, and organizational culture. They discuss how she rose from an entry-level marketing role to leading organizational development, why continuous learning matters at every stage of a career, and what it takes to drive meaningful change in regulated environments. Dr. Finke also reflects on her transition into executive coaching, the mindset shifts that unlock growth, and her guidance for anyone considering their next chapter inside or beyond public transit.

Levi and Christian sit down with Brad Miller, CEO of the Pinellas Suncoast Transit Authority, to trace his journey from growing up around transit in Pennsylvania to shaping some of the most talked about projects in Florida. Brad shares how early lessons on Virginia Railway Express, Charlotte’s multimodal expansion, and a leap to Des Moines prepared him to lead PSTA through the SunRunner BRT, the Clearwater multimodal hub, a full network redesign, and one of the nation’s largest zero emission bus fleets. He explains how ferries, mobility on demand, and paratransit innovation all fit into a tourism heavy region, and why investing in workforce development is central to PSTA’s culture of curiosity and innovation. Along the way, Brad offers candid advice on working with boards, navigating hurricanes and funding pressures, and saying yes to opportunities that can transform a career and a community.

Levi and Christian are joined by David Rishel, former Executive Director of Pennsylvania’s CATA and Principal of Delta Services Group, to unpack a career spent shaping accessible transit from the ground up. David recounts launching New Jersey Transit’s statewide ADA paratransit network in the early 1990s, what it took to forecast demand and build eligibility systems when the rules were brand new, and how those decisions still echo today. The conversation dives into the real-world complexity of paratransit operations, the promise and pitfalls of co-mingling microtransit with ADA service, and why fixed-route accessibility and rider education must lead the way. David closes with a grounded look at where ADA mobility is headed next, including on-demand services, evolving software expectations, and the long-term impact of emerging technology.

Levi and Christian are joined by Shriram Ramaratnam, Vice President, Transit & Rail at WSP, to explore how Miami-Dade, Broward, and Palm Beach counties are piecing together a truly regional, multimodal transit network. Shriram shares what he’s learned from two decades of congestion modeling and BRT planning, why land use and sustainable funding are non-negotiables, and how agencies can think beyond fixed routes to serve the full door-to-door journey. They also dig into underrated technologies like real-time passenger information, the invisible challenges of maintenance and budgets, and Shriram’s advice for emerging planners learning to embrace incrementalism and compromise.

Levi and Christian sit down with Jorge Espinoza, Interim Scheduling Manager at Houston METRO and founder of the Cruzero trip-planning app, to talk about the power of information in transit. From building rider tools in Bolivia to optimizing schedules in Houston, Jorge shares how data, design, and empathy create better service for both riders and operators.

In this replay from last year, Christian and Levi reflect on the life and legacy of Clinton B. Forbes, marking one year since his passing. Now, two years later, we continue to honor and remember the profound impact he made on public transit and the people who worked alongside him. Through personal stories and shared memories, they recall Clinton’s charisma, his unwavering dedication to customer service, and his transformative leadership—from ambitious initiatives like the Route Performance Maximization plan to his deep commitment to community service through United Way. Join us once again in celebrating the enduring legacy of a leader, mentor, and friend whose influence continues to shape our industry and our lives.

David Carr, Director of Zero Emissions Bus Programs at CapMetro, shares how Austin’s transit agency is driving toward a fully zero-emission fleet. Hear about the rollout of battery-electric buses, the groundbreaking solar-powered charging infrastructure, and the real-world challenges of electrifying public transit-from workforce training to integrating new technologies. Get an inside look at one of the nation’s most ambitious sustainable transit transformations and what it means for the future of Austin’s mobility.

After years of declining ridership, service cuts, and aging infrastructure, Cincinnati Metro found itself in a classic "death spiral." But thanks to bold leadership, a game-changing public vote, and a relentless focus on the rider experience, the agency has staged an inspiring turnaround. In this replay of Stop Requested, hosts Levi McCollum and Christian Londono sit down with Steve Anderson, Senior Director of Development and Innovation at SORTA, to unpack the story behind this remarkable comeback. Steve shares his personal journey—from sketching imaginary cities as a kid to leading transformative transit projects in Cincinnati and beyond. Discover how Metro overcame decades of underinvestment, leveraged new funding, and launched ambitious initiatives like Metro Rapid, a cutting-edge Bus Rapid Transit (BRT) system designed for speed, comfort, and local character. Hear how the agency is rethinking station design, collaborating with neighborhoods, and making data-driven decisions to deliver a rider-first experience. Learn how Cincinnati Metro is building a future-focused transit system that’s reshaping mobility and revitalizing the city for the next generation.

From Belfast to the Brooklyn Navy Yard, Artemis Technologies is scaling zero-emission, high-speed ferries. David Tyler joins Levi and Christian to explain how hydrofoils slash drag and energy use, why 150-passenger boats are the near-term sweet spot, how agencies might fund/lease fleets, and why charging and maintenance look more like EVs than marine diesels. Plus: batteries, safety certifications, and where ferries fit alongside buses and rails.

Transportation advocate and author Carter Lavin joins Levi McCollum and Christian Londono to unpack why "being right isn't enough" in transit and how to actually win. We explore how to shift what's possible, organize riders where they are, and build coalitions that move from local fights to statewide wins. Carter shares lessons from the Bay Bridge bus-lane campaign, explains why every bench, bulb-out, and bus lane is a political choice, and lays out actionable steps for advocates and agencies to turn good ideas into real improvements. Carter's book: If You Want to Win, You've Got to Fight: A Guide to Effective Transportation Advocacy. Available at Island Press: www.islandpress.org/fight Use code FIGHT at checkout for 20% off. Carter shares lessons from the Bay Bridge bus-lane campaign, explains why every bench, bulb-out, and bus lane is a political choice, and lays out actionable steps for advocates and agencies to turn good ideas into real improvements. Carter's book: If You Want to Win, You've Got to Fight: A Guide to Effective Transportation Advocacy. Available at Island Press: www.islandpress.org/fight Use code FIGHT at checkout for 20% off.

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono sit down with Harry White, Senior Strategic Sales Executive at TSI Video and board member of both the Florida and Georgia Transit Associations. Harry shares his journey from law enforcement technology into public transit, the critical role of onboard video surveillance in safety and accountability, and why partnerships and trust matter just as much as hardware and software. From protecting frontline operators to enabling agencies to act with confidence in critical moments, Harry highlights how video technology is shaping the future of safer, more reliable transit.

Sandy Brennan, Vice President at Foursquare Integrated Transportation Planning and Mass Transit Magazine's 40 Under 40 awardee, joins hosts Levi McCollum and Christian Londono to discuss her TCRP Report 245 on transit worker mental health. Content Warning: This episode discusses mental health challenges, workplace trauma, and violence that some listeners may find distressing. Sandy reveals that over one-third of frontline transit workers show signs of anxiety or depression, exploring how COVID-19 intensified isolation and mistrust in the industry. The conversation covers practical solutions from agencies like VTA, TriMet, and IndyGo, including crisis response teams, mentorship programs, and innovative support systems. Key topics include the unique stresses facing bus operators and mechanics, the importance of building trust between workers and management, and how agencies can implement effective mental health programs regardless of size or budget. TCRP Report 245: Mental Health, Wellness, and Resilience for Transit System Workers https://nap.nationalacademies.org/catalog/27592/mental-health-wellness-and-resilience-for-transit-system-workers

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono sit down with Joel Rey, Director of Transit Services and Principal Associate at Benesch, to explore his 36-year journey in transit planning and consulting. Joel shares how a single university course sparked his passion for transit, leading to a career that has shaped mobility across Florida and beyond. From launching new transit systems from the ground up to navigating mergers and fostering a culture of mentorship, Joel offers candid insights into the challenges and triumphs of the industry. The conversation unfolds as Joel reflects on the evolution of transit planning, describing how his early hands-on research experiences grew into leading large-scale projects. He recounts key lessons from implementing transformative transit services such as LakeXpress and the SunRunner BRT, highlighting the importance of balancing community aspirations with financial realities and the critical role of stakeholder education. The discussion then turns to the impact of emerging technologies like microtransit, autonomous vehicles, and AI, and how these innovations are poised to disrupt and enhance the future of public transportation. Joel also shares practical advice for young professionals entering the field, emphasizing the value of soft skills, mentorship, and perseverance, and underscores that meaningful impact in transit often takes time and a willingness to engage with a broad range of projects and people.

What happens when an economics student looking to make some extra money accidentally discovers a lifelong passion for transit research? In this episode, hosts Levi McCollum and Christian Londono sit down with Dr. Victoria Perk, Transit Research Program Director at the Center for Urban Transportation Research (CUTR) at the University of South Florida, to explore her remarkable three-decade journey from reluctant graduate student to Florida's leading expert on National Transit Database (NTD) reporting and training. Dr. Perk shares the story of how a simple job opportunity at CUTR in the early 1990s—back when NTD data was collected via phone calls and handwritten forms—evolved into a career dedicated to bridging the gap between academic research and practical transit applications. As the principal investigator for Florida's longest-running NTD support contract with FDOT, she reveals the critical role accurate data plays in transit funding formulas and why her viewer access to agency NTD accounts is so crucial (hint: don't remove her!). Beyond the numbers, this conversation dives deep into the human elements that drive Dr. Perk's work: her passion for understanding how people make transportation choices, her innovative approach to recruiting students through semester-long "interviews" disguised as economics classes, and her commitment to developing the next generation of transit professionals. She discusses current research on the economic impacts of public transportation, the challenges of measuring success in emerging microtransit services, and why "perfect is the enemy of good" when it comes to research publication.

As universities gear up for the fall semester, we revisit episode from April featuring Levi McCollum and Christian Londono's conversation with Shelley Strimaitis, Planning and Special Projects Manager at Bloomington Transit. Shelley shares her journey from experiencing Singapore's transit system to leading innovative projects in a vibrant university town. Shelley provides her insights on the transformative power of live vehicle tracking and how Bloomington Transit is using microtransit to fill service gaps while prioritizing fixed-route services. Discover how thoughtful transit planning is reshaping public transportation for university communities.

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono speak with Lou Ferri, General Manager at Transdev leading paratransit operations for RTC Las Vegas, about his remarkable 25-year journey in paratransit services. Lou shares how he transitioned from working at a gym to discovering his passion for paratransit through a chance encounter with Palm Tran's executive director. Learn about the operational complexities of managing America's largest single paratransit contract, completing over 6,000 scheduled trips daily with 445 vehicles across Las Vegas. The conversation explores the unique challenges of paratransit operations, from eligibility processes to rider demographics, and how Las Vegas differs from Palm Beach County. Lou shares powerful stories about serving riders with disabilities, including visually impaired individuals who've found independence and community through accessible transportation. Discover insights on leadership, the importance of treating people as human beings, and Lou's advice for emerging transit professionals: expect the unexpected, ask questions, and find your "why."

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono speak with Megan Perrero, Editor-in-Chief at Mass Transit Magazine, about her unique journey from transit-dependent Chicago resident to leading voice in transit journalism. Megan shares how her decade of car-free living in Chicago shaped her perspective on transit coverage and her path from yearbook enthusiast to B2B journalism expert. Learn about her time at the Shared-Use Mobility Center and how transparency and storytelling shape public perception of transit systems. The conversation explores Mass Transit Magazine's role as a trusted industry resource, the balance between technical coverage and accessibility, and emerging trends like transit-oriented development and alternative fuels. Megan discusses the magazine's flagship 40 Under 40 program and offers advice for emerging journalists about approaching stories with curiosity and avoiding premature conclusions. This episode reveals how thoughtful storytelling can drive positive change and community buy-in for transit systems nationwide.

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono speak with Dr. Xuehao Chu, former CUTR Senior Research Associate, about how he revolutionized National Transit Database reporting and potentially saved transit agencies millions. Dr. Chu explains how he discovered critical flaws in FTA's universal sampling plans that forced agencies to over-sample while others remained statistically non-compliant. Learn about his development of the customized sampling manual now used nationwide and how his research transformed federal policy. The conversation covers the evolution from manual sampling to APC certification, clarifying when qualified statisticians are needed and debunking common misconceptions. Dr. Chu discusses data cleansing challenges, the importance of tracking operated versus scheduled trips, and practical advice for agencies navigating NTD compliance. Discover how one researcher's statistical expertise transformed an entire industry's approach to data collection.

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono speak with Corentin Auguin, Manager of Special Projects and Analysis at MARTA, about the complexities of managing 8,600 bus stops across three counties and ensuring ADA compliance 35 years after the landmark legislation. Corentin shares his journey from France to Georgia Tech to becoming MARTA's bus stop expert, and breaks down the three-step ADA assessment process: access (curb ramps and walkways), waiting areas (landing pads and shelter clearances), and signage placement. Learn how MARTA completed their ambitious 1,000 amenities program, adding benches and shelters while navigating space constraints in urban, suburban, and rural environments. The conversation covers coordination challenges with 35+ jurisdictions, the economics of bus stop improvements ($5,000-$30,000+ per stop), and innovative solutions like narrow-profile shelters and raised bike lanes. Discover how MARTA upgraded all 8,600 stops with unique braille plates showing specific stop numbers, implemented proper clearances for wheelchairs and visual impairments, and developed their Safe Routes to Transit program.

In this episode of Stop Requested, I chat with Ben Turner, a senior business development executive at Kajeet, live from the Transport Ticketing North America 2025 conference. We delve into the innovative solutions Kajeet offers for public transit agencies, focusing on secure IoT connectivity and enhanced rider engagement. Ben shares insights from his extensive telecommunications background and discusses the launch of Kajeet Transit, which features public WiFi and digital advertising on buses, enhancing the commuter experience. We explore the importance of data security and how Kajeet's Sentinel platform empowers agencies to provide safe, reliable connectivity while monetizing insights. Tune in to discover how these advancements are shaping the future of public transit.

In this episode recorded live from Transport Ticketing North America 2025, hosts Levi McCollum and Christian Londono talk with Jeff Nullmeyer, Senior Business Development Manager at Masabi, about how modern fare technology is improving transit for both riders and agencies. Jeff explains Masabi's platform approach to fare collection, giving riders multiple payment options—mobile ticketing, contactless cards, or traditional smart cards—without forcing them into a single method. He discusses fare capping, which helps unbanked riders earn passes as they travel, ensuring equitable access to discounts. Learn about real implementations at Los Angeles World Airports, Madison, and cash-free systems in Dayton. Jeff covers why flexibility and open architecture matter, how SaaS solutions keep agencies current without costly hardware upgrades, and common RFP mistakes that limit options. The conversation also touches on reducing cash handling burdens, eliminating mechanical failures from outdated systems, and emerging technology trends.

In this episode of Stop Requested, hosts Levi McCollum and Christian Londono sit down with Ricky Angueira, Principal at Jarrett Walker & Associates, to discuss the ridership versus coverage framework that's changing how cities think about transit planning. From his background studying civil engineering in Puerto Rico to urban planning in Spain, Ricky shares his approach to full network redesigns in cities from Miami to Des Moines. Learn why successful transit planning starts with community values, not just data. Ricky explains why there's no "one right answer" when designing transit networks—the choice between maximizing ridership or providing broad coverage depends entirely on what communities want to achieve. He walks through real examples from Knoxville, St. Pete, and Miami, showing how proper public engagement can unite regions around shared transit goals. The conversation covers the role of microtransit as a coverage tool, the importance of scalable transit plans during budget challenges, and why transparent community conversations are essential for successful network redesigns. Ricky also discusses emerging trends in travel patterns and offers practical advice for agencies considering system redesigns.

In this episode of Stop Requested we sit down with Lucas Boehm, IT Director at the Toledo Area Regional Transit Authority (TARTA). Lucas shares his journey from subcontractor to IT Director and offers a behind-the-scenes look at TARTA’s digital transformation over the past five years. Lucas emphasizes the importance of purposeful technology deployment, cross-departmental collaboration, and involving frontline staff. The episode provides valuable insights for transit professionals navigating modernization and digital infrastructure upgrades.

Join hosts Levi McCollum and Christian Londono as they sit down with Jeremy Baker, Director of Finance at the South Florida Regional Transportation Authority (SFRTA), for an eye-opening conversation about the financial realities facing public transit today. Recorded live from Transport Ticketing North America 2025 in Chicago, Jeremy breaks down the key funding mechanisms that keep transit systems running—from property taxes to sales taxes to farebox recovery. He tackles the common misconception that transit should "pay for itself" like private companies, explains the differences between public agencies and private rail operators like Brightline, and discusses the looming "fiscal cliff" threatening agencies nationwide. With experience at both Palm Tran and SFRTA, Jeremy offers unique insights into the differences between bus and rail operations, the politics of transit funding, and why cutting service creates a dangerous downward spiral. He also previews his upcoming conference presentation on fare collection project challenges and shares advice for transit professionals navigating these turbulent financial times.

What happens when the person who's worked at your transit agency for 20 years retires—and takes decades of institutional knowledge with them? Walter Jenkins, founder of Transit Chat, knows this problem all too well. In this episode, we dive deep into the communication breakdowns plaguing transit agencies of all sizes. From managers drowning in 65 emails by noon to critical information getting lost in endless reply-all threads, Walter shares real stories from over a dozen agencies about what's not working—and what can be done about it. You'll discover why traditional communication methods fail in transit environments, how geographical data adds complexity to documentation, and the surprising power of skip-level meetings between CEOs and frontline employees. Walter also reveals how Transit Chat is working to become the centralized platform for communications, files, and assignments that agencies desperately need. This episode offers practical solutions for building better communication culture in your agency.

How do you market public transit in a world where everyone defaults to driving? Our guest, Evan Henderson, has the answers. In this episode, we sit down with Evan to discuss battle-tested strategies from his time at Palm Tran, where he worked as Marketing Manager and later Senior Public Relations Manager, and his current role as Sr. Account Manager at Garth Solutions. From launching viral campaigns that reach millions to converting skeptical elected officials into transit champions, Evan reveals the unique challenges of marketing public transportation—and exactly how to overcome them. You'll discover the inside story of Palm Tran's "Let's Get on the Bus Challenge" campaign that helped push ridership past pre-COVID levels, why consistency beats perfection in community outreach, and how to turn everyday riders into your most powerful advocates. Whether you're a one-person marketing team or leading a larger effort, this episode delivers actionable strategies for building trust, changing perceptions, and getting butts in bus seats.

After years of declining ridership, service cuts, and aging infrastructure, Cincinnati Metro found itself in a classic "death spiral." But thanks to bold leadership, a game-changing public vote, and a relentless focus on the rider experience, the agency has staged an inspiring turnaround. In this episode of Stop Requested, hosts Levi McCollum and Christian Londono sit down with Steve Anderson, Senior Director of Development and Innovation at SORTA, to unpack the story behind this remarkable comeback. Steve shares his personal journey—from sketching imaginary cities as a kid to leading transformative transit projects in Cincinnati and beyond. Discover how Metro overcame decades of underinvestment, leveraged new funding, and launched ambitious initiatives like Metro Rapid, a cutting-edge Bus Rapid Transit (BRT) system designed for speed, comfort, and local character. Hear how the agency is rethinking station design, collaborating with neighborhoods, and making data-driven decisions to deliver a rider-first experience. Learn how Cincinnati Metro is building a future-focused transit system that’s reshaping mobility and revitalizing the city for the next generation.

Join hosts Levi McCollum and Christian Londono for a special episode of Stop Requested as they welcome their first overseas guest, Stuart Barker, Portfolio Director at Clarion Events, the world’s third-largest event organizer. Dive into the story behind the Transport Ticketing Global event in London and its fast-growing North American counterpart, both of which have become essential hubs for transit professionals exploring the latest in fare collection and ticketing technology.Stuart shares how these events evolved from a small gathering in a London hotel basement to international forums drawing attendees from over 65 countries, and why agencies at every stage of technology adoption, from cash-only to cutting-edge mobile payments, are finding value in attending. Get an inside look at what makes the North American event unique, with focused content tailored to the region’s diverse needs and opportunities for agencies to network and learn from both industry leaders and peers.Exclusive Offer: Transport Ticketing North America in Chicago on June 24th and 25th is free to attend for transit operators, transit agencies, and government representatives. If you’re a vendor, be sure to listen for a special discount code just for our listeners.Register now for Transport Ticketing North America