Managing Conflict

Conflict in the Workplace costs British businesses £33 billion per year. We are all unique. We all have different experiences with diverse backgrounds and perspectives of the world which means we can respond differently to situations at work. This has an influence on our relationships with those around us. Our diversity of experience and thought is a positive thing, but sometimes it can also lead to misunderstanding and conflict between us. What we consider to be conflict differs from one person to another. Our perception of a difficult situation can differ from someone else’s. A degree of conflict can even be positive, a bit of healthy competition in achieving goals can be a good thing. Different opinions on a project help us to reach a creative solution. Managed well, these conflicts correctly we can up with a really positive outcome.