Managing Conflict in the Workplace
from Leadership Matters Hosted by Dr. Sheryl White, with Guest Co-Host Dr. Undraye Howard
Conflict is a normal and natural dynamic in the workplace and in our personal lives. The pressure of meeting deadlines; co-workers with different points of views; overlapping roles; value differences—all make conflict inevitable in the workplace. Conflict is not necessarily a negative event. Handled appropriately conflict can lead to valuable insights and productive outcomes. Nonetheless, while conflict can be helpful in spurring creativity and innovation, unresolved and ineffectively handled conflict can erode productivity, impede results, and reduce an organization's overall success and return on investment. It can lead to physical and/or emotional harm, individuals resigning, broken personal relationships, aggression/violence, reduced morale, increased absenteeism, and destructive blow-ups among co-workers and teams. Today's show focuses on effectively managing conflict. Dr. G and guests, Dr. Charlotte Houston, Consulting Psychologist and Jordan Goldrich of CUSTOMatrix, will discuss how to create solutions for common difficult situations and behaviors that lead to conflict, along with ways to constructively respond to, manage, and leverage conflict in the workplace.
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