Managing Performance

According to Peter Drucker, "The ultimate test of management is performance!" The performance of an organization's workforce has a powerful impact on its bottom-line. In today's highly dynamic business environment, managing performance is about developing employees' capacity to perform and adapt to a variety of situations, and ensure the goals are consistently being met in an effective and efficient manner. Performance management focuses on an organization's performance—results delivered in service, product, and/or revenue. Performance management is often viewed as one of the most difficult parts of a manager's responsibilities—and in essence it is the most important. Today's guests, Joseph F. Johnson, Executive Coach/Turn-Around Manager, and Doug Walker, author of A-Ha! Performance, will discuss elements of a performance management system, barriers to effective performance, how to overcome barriers/challenges and work with employees to improve performance.