Marco De Paulis, Whiplash: From shipping fulfillment and logistics to customer satisfaction, all the dots are connected

On this episode of Retention Chronicles, we are joined by Marco de Paulis, Director of Partnerships at Whiplash. Whiplash is a 3PL (third-party logistics), also known as a nationwide omni-channel fulfillment provider. Marco explains what a 3PL is and does, what to look for and prioritize in the shipping and fulfillment space, how to be efficient while setting up your inventory, how to live up to the buy once the customer purchases, how to improve customer satisfaction and so much more.Be sure to subscribe to stay up-to-date and checkout Malomo, the leading order tracking platform for Shopify brands at gomalomo.com. Try our free trial today!Episode resources: Privy and Crossbeam