Master the Art of Interviewing: Building Rapport in High Stakes Conversations with Mark Anderson #96

SHOW NOTES:Are your interviews, negotiations and client conversations not yielding the results you expect? The problem might not be what you're asking, but how you're asking it. Explore the nuances of effective interviewing and negotiation strategies with Mark Anderson, an expert in investigative techniques and behavioral science, in this enlightening episode of the Dealing with Goliath podcast.In this discussion, Mark sheds light on the transition from traditional to evidence-based, psychologically sound interviewing methods. He explores the pivotal role of rapport and authenticity in communication, offering practical tips on asking the right questions and building genuine connections. Whether you're looking to refine your professional interactions or enhance your investigative skills, this episode is packed with insights that can transform your approach.GUEST BIO:Mark Anderson is the Director of Training and Development with Anderson Investigative Associates. He is a career interviewer in the audit and investigation arena who believes interviewing is a skill at the foundation of our best and most complete work.He is a retired Special Agent with the U.S. Department of Justice, Office of the Inspector General (DOJ/OIG), and also served as a Special Agent with the FBI, the U.S. Nuclear Regulatory Commission, and as a Deputy Inspector General with the New York State Office of the Inspector General. Before retiring he instructed interviewing in the Behavioral Science Division at FLETC.His focus in training is the need for rapport and establishing commonality with those who we interview. This is done with the goal of maximizing the quality and quantity of information that we obtain. He instructs in the areas of interviewing, interrogation, employee misconduct, ethics, investigation planning, public corruption, and other requested areas of investigation, audit, evaluation, human resources, compliance, and inspection work.TOPICS EXPLORED:- Foundational Interviewing Skills: The critical importance of rapport and commonality in extracting quality information during interviews.- Modernizing Interview Techniques: Shifting from outdated, confrontational methods to evidence-based, psychologically sound practices.- Stress and Its Impact: How stress influences fallback to outdated techniques during high-stakes interviews and negotiations.- Rapport Building and Its Pitfalls: Effective strategies for establishing genuine connections and the common errors that break them.- Authentic Communication: The significance of authenticity and self-knowledge in building trust and credibility.- Asking the Right Questions: Moving away from yes/no questions to open-ended questions that elicit comprehensive responses.- Continuous Learning and Integrity: Mark’s approach to constantly updating his methods and materials to stay credible and effective.- Manipulation vs. Influence: Exploring the ethical boundaries in professional interactions, focusing on intent and outcomes.- Self-Knowledge as a Tool: The power of deep self-awareness in maintaining integrity and managing challenging interactions effectively.RESOURCES:Mark's Website www.andersoninvestigative.comOver 100 insightful articles on interviewing & having better conversations: https://andersoninvestigative.com/blog/CONNECT WITH MARK ANDERSON: On LinkedIn: If you're interested in more visit ▶ https://almcbride.com/minicoursefor a free email minicourse on how to gain the psychological edge in your negotiations and critical conversations along with a helpful negotiation prep cheat sheet.If you enjoyed this episode of Dealing with Goliath Podcast, hit subscribe to hear about our latest episodes.