Mastering Client Engagement: The 3 A's You Need to Know

In this episode of the Law Practice Today podcast, we delve into the 3 A's of client engagement: Active Listening, Assessing Information, and Taking Action. Hosted by the American Bar Association, the podcast features special guest Brian King, an experienced attorney with a background in government and private practice. Brian shares insights from his popular article on improving client engagement, particularly in the legal and consulting industries. The discussion highlights practical tips for young lawyers, senior lawyers, and professionals in other fields on how to better connect with and serve their clients in both virtual and in-person settings.00:00 Introduction to the Podcast00:46 Welcome and Episode Overview01:16 Guest Introduction: Brian King02:22 Client Engagement in Government Services04:19 Breaking Down the Article05:19 Active Listening in a Virtual World09:43 Assessing Client Information15:19 Taking Action on Client Feedback17:46 Where to Find More from Brian King18:36 Conclusion and FarewellABA TECHSHOW 2026 - March 25-28, 2026 ABA TECHSHOW 2026: Four days of legal tech innovation in Chicago. Lead the future. Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.