ServiceNow Governance, AI Integration, and Enterprise Platform ROI with Cheyenne Fernley

How do you build real, lasting value from a major ServiceNow investment — and keep it from turning into expensive technical debt? This episode answers that question with one of the most experienced ServiceNow practitioners in Canada.Keith Daser talks with Cheyenne Fernley, Partner at SkyMark Advisory Group, about ServiceNow governance, AI integration in enterprise IT, and what meaningful digital transformation looks like from the inside. Cheyenne traces a career path from the mailroom to IT consulting partner — and shares what that journey teaches that no certification program can replicate.Topics covered:What ServiceNow actually is — beyond its reputation as a ticketing systemHow to build a governance framework that creates speed, not bureaucracyHow to measure ROI and set meaningful KPIs on enterprise platform investmentsManaging AI adoption securely using ServiceNow's AI Control TowerThe most common customization mistakes that create long-term technical debtWhen ServiceNow makes sense for your organization — and when it doesn'tHow to structure a ServiceNow governance boardFind Cheyenne on LinkedIn: https://www.linkedin.com/in/cheyenne-fernley-57965a46/-----------------------------------------------------------------------------------------------------------------------------If you believe you deserve more from your technology partnerships – connect with the team at:https://www.deliverdigital.ca/?utm_source=videodescription&utm_id=youtubeSell Me This Podcast is brought to you by the team at Deliver Digital, a Calgary-based consulting organization that guides progressive companies through the selection, implementation, and governance of key technology partnerships. Their work is transforming the technology solution and software provider landscape by helping organizations reduce costs and duplication, enhance vendor alignment, and establish sustainable operating models that empower digital progress.This episode of the Sell Me This Podcast was expertly edited, filmed, and produced by Laila Hobbs and Bretten Roissl of Social Launch Labs, who deliver top-tier storytelling and technical excellence. A special thanks to the entire team for their dedication to crafting compelling content that engages, connects, and inspires.Find the team at Social Launch Labs at:www.sociallaunchlabs.comSupport the showSell Me This Podcast is brought to you by the team at Deliver Digital, a Calgary-based consulting organization that guides progressive companies through the selection, implementation, and governance of key technology partnerships. Their work is transforming the technology solution and software provider landscape by helping organizations reduce costs and duplication, enhance vendor alignment, and establish sustainable operating models that empower digital progress. If you believe you deserve more from your technology partnerships – connect with the team at:www.deliverdigital.caThis episode of Sell Me This Podcast was expertly edited, filmed, and produced by Laila Hobbs and Bretten Roissl of Social Launch Labs, who deliver top-tier storytelling and technical excellence. A special thanks to the entire team for their dedication to crafting compelling content that engages, connects, and inspires. Find the team at Social Launch Labs at:www.sociallaunchlabs.com