Mattress Firm’s Missy Friel on Learning Is a Journey and Practice Wins

We're proud to release our 60th show all-time and the final episode of 2025! 🥳Our guest is Missy Friel, Director of Retail Learning, who’s been with Mattress Firm for 16+ years. Missy starting on the sales floor and now helping shape how thousands of Sleep Experts learn, grow, and win.A few highlights you’ll love:Missy’s big belief: Learning is a journey, not a destination 🛤️The secret to retention: “Forgetting sows the seeds to its own solution”  and repetition is the cure 🔁🧠Her #1 “never cut this” training ingredient: practice/role play (yes, even when it’s uncomfortable… make it fun!) 😅💪A look at how AI is amplifying training and speeding up skill-building 🤖⚡Give it a listen and share it with a colleague or friend. It’s packed with real-world takeaways and plenty of laughs.