Maximising Contact Centre Performance Through Data

Watch on YouTube. UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert. In this session, we discuss the following: The key challenges contact centres are facing in 2024 and how analytics can help address them Practical use cases of how can be invaluable in contact centres How data can provide visibility for improving productivity and creating cost efficiencies Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation on our Twitter and LinkedIn pages. Join our LinkedIn Community Group.