Measuring Customer Experience to Drive Innovation

Donna Gregorio is a corporate IT project management veteran, published author, college grad school instructor, and well-respected conference speaker. She helps organizations disrupt “change as usual” through a practical and repeatable framework, transforming their culture from surviving change to growing through change. Outside of her current role, Donna took a chance on herself by writing and publishing her own book, The Successful Project Manager: Practical Guidance from Lessons Learned, during the pandemic. In this episode, Donna and I discuss how to measure customer experience to drive innovation. Why is it important for us to measure customer experience? What tools do you recommend when measuring customer experience? How does customer experience drive innovation? Enjoyed this conversation? Definitely reach out to Donna to chat more about her professional experiences. Leave your thoughts in the comments section below! --- Follow Our Hosts on LinkedIn: Ann Campea, MSPM, MPH, PMP, CSM Vice President of Operations, TrueSense Marketing Program/Project management professional with over a decade of experience in product development, physical retail launches, health care, tech, and marketing industries. Donna Gregorio Author, IT Department Head, Professor, Project Manager, and Business Analyst A veteran of corporate IT project management, published author, college grad school instructor, and well-respected conference speaker.