Measuring What Matters: Building a Smarter Engagement Strategy

In this episode of The Employee Engagement “Examples of Excellence” podcast, host Christina Lewis sits down with Clair Staines, Chief People Officer at Powwr, to unpack what an effective engagement measurement strategy really looks like in practice. Together, they explore the fine balance between data and intuition—what should (and shouldn’t) be measured, how to avoid the biggest myths and missteps, and how leaders can translate insights into meaningful action.From AI-driven analytics to the nuances of qualitative feedback, Clair shares practical lessons and tools she’s found most useful, along with advice for organisations just beginning to refine their approach. Whether you’re designing your first engagement strategy or rethinking the way you use data to drive change, this conversation will help you focus on what truly matters.