Meghan Freed, CEO of FreedMarcroft

In this episode, Hilary sits down with Meghan Freed, CEO of FreedMarcroft, a Connecticut-based family and divorce law firm. They discuss the myth that entrepreneurship creates instant freedom, why employees should not be expected to “think like owners,” and how small operational issues can quietly become part of a company’s culture. From Toyota’s “Stop the Line” principle to the importance of surfacing problems early, this conversation is full of practical insights for leaders building teams, systems, and healthier workplaces.To join The Ops Edge Academy waitlist, visit www.HilaryCorna.com or email [email protected][01:34] From practicing law to starting a firm[06:00] Learning how to run a business—not just practice law[11:53] Scaling the firm and building a pipeline for new lawyers[15:20] The myth that entrepreneurship creates immediate freedom[17:49] Why employees should not be asked to “think like owners”[20:23] Toyota’s “Stop the Line” principle and valuing employee time[24:09] How inefficiency becomes normal in company culture[26:31] Psychological safety, problem-solving, and “golden eggs”[29:40] Workarounds, process debt, and imperfect technology[35:31] “Happiness Matters”: Meghan’s leadership philosophy[38:39] Where to connect with Meghan