Mel Cornford, Customer Marketing Lead at Canva, on Scaling Human-First Content Made for the Platform episode artwork

EPISODE · Sep 16, 2025 · 39 MIN

Mel Cornford, Customer Marketing Lead at Canva, on Scaling Human-First Content Made for the Platform

from The Peerbound Podcast · host Mel Cornford, Sunny Manivannan

Mel Cornford, Customer Marketing Lead at Canva, joins host, Sunny Manivannan on the Peerbound Podcast to discuss her transition from journalism to customer marketing. She shares her career journey, highlights from her work at notable media brands, and how those experiences shaped her approach at Canva. Mel emphasizes the importance of understanding sales teams' needs, creating human-first storytelling, and leveraging AI for efficiency. The conversation also explores the significance of testing, building internal and external relationships, and creating platform-specific content. 00:00 Introduction and Guest Welcome 01:00 Mel Cornford's Journey into Customer Marketing 01:12 Early Career and Journalism Background 02:10 Transition to Digital and Fashion Media 03:14 Shift to News and Building Digital Presence 07:48 Joining Canva and Initial Role 10:24 Finding and Celebrating Community Stories 14:22 Switching to B2B and Enterprise Marketing 16:23 Storytelling Approach and Social Content 23:47 Sales and Marketing Synergy at Canva 31:04 Leveraging AI in Customer Marketing 36:12 Advice for Early Career Customer Marketers 38:32 Conclusion and Final Thoughts Canva's Video Content: Sam Barker Story: https://www.canva.com/newsroom/news/sams-story-lessons-wwii-veteran-turned-childrens-book-author/ Elsewhere Story: https://www.canva.com/newsroom/news/how-two-entrepreneurs-launched-a-travel-business-in-a-pandemic-with-canva/Docusign Case Study: https://www.canva.com/case-studies/docusign/Featuring:Mel Cornford:LinkedIn — https://www.linkedin.com/in/mel-cornford-8751393/Sunny Manivannan:LinkedIn — https://www.linkedin.com/in/sunnymanivannan/X — https://x.com/sunnymanivannanFollow us:LinkedIn – https://www.linkedin.com/company/peerbound-incTune in:Apple Podcasts – https://podcasts.apple.com/us/podcast/the-peerbound-podcast/id1708825056Spotify – https://open.spotify.com/show/5GO3n6pATX10fkY8lgf3GXYouTube – https://www.youtube.com/@peerbound

In this episode of The Peerbound Podcast, Mel Cornford, Customer Marketing Lead at Canva, shares her journey from journalism to marketing, emphasizing the importance of storytelling and creating human-first content that's made for the platform. She discusses the success of Canva Enterprise, the transition from B2C to B2B marketing, and the importance of building strong internal and external relationships to empower sales teams.

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Mel Cornford, Customer Marketing Lead at Canva, on Scaling Human-First Content Made for the Platform

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This episode was published on September 16, 2025.

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Mel Cornford, Customer Marketing Lead at Canva, joins host, Sunny Manivannan on the Peerbound Podcast to discuss her transition from journalism to customer marketing. She shares her career journey, highlights from her work at notable media brands,...

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