Melissa Juzva: recruitment & retention of therapists, vulnerability and more | GYC Podcast E259

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development.We also explore how investing in your team's growth translates into the retention of great team members and how it attracts quality recruits. Melissa also talks about the challenges she faced at the start of the Covid pandemic and the power of vulnerability.QUOTES“If your team feels valued and listened to, they're less likely to go and look for another job.”SHOW NOTES00:00 - Intro00:18 - Melissa's Bio02:13 - 'Reflect & Connect' Retreat04:24 - Creating space for vulnerability07:04 - Being vulnerable with your team08:27 - Team culture & recruitment11:41 - Mentoring early-career team members15:51 - Future of Paediatric Psychology19:40 - Pathways for retaining quality team24:00 - Having tough conversations26:33 - Your genius as a business owner29:16 - Lessons learned as a business owner34:45 - Working with a business mentor37:18 - Being profitable in healthcare40:30 - How do you 'switch off' as a clinic ownerMENTIONSDare to Lead by Brene Brown (book)Radical Candor by Kim Scott (book)CONNECTBen’s LinkedInMelissa’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!