Member Spotlight: A Career of Constant Reinvention-Thriving on Change in Healthcare Leadership

This episode features Pat Kroken, FRBMA, CRA and FACMPE, Director, Education and Corporate Communications, MSN Healthcare Solutions. Throughout her career, Pat has emphasized the importance of constant learning and adapting to change in the rapidly evolving healthcare industry. Pat encourages future healthcare leaders to focus on strong communication skills and to study areas like change management. Resources: MGMA Fellowship: www.mgma.com/apply-for-fellowship Book Suggestions: The Terminal List by Jack Carr: https://www.amazon.com/Terminal-List-Thriller-1/dp/1982158115/ref=asc_df_1982158115/?tag=hyprod-20&linkCode=df0&hvadid=459730868611&hvpos=&hvnetw=g&hvrand=6166005385048651623&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028744&hvtargid=pla-922645782690&psc=1 Slaughterhouse Five by Kurt Vonnegut: https://www.amazon.com/Slaughterhouse-Five-Novel-Modern-Library-Novels/dp/0385333846/ref=sr_1_1?crid=1ZGO5RN1OY9TM&keywords=slaughterhouse+five+by+kurt+vonnegut&qid=1695767433&s=books&sprefix=sla%2Cstripbooks%2C158&sr=1-1 SPONSOR: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/ WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsors:Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo.Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at [email protected] or call (801) 328-8581.