Member Spotlight: From Kansas to Hawaii – One Healthcare Leader’s Pandemic Odyssey

Our guest today is Erica Helsel, chief operations officer at Transformation Health Network. Erica is our first person to interview in our new MGMA podcast, Member spotlight, where we talk with practice leaders and hear their stories. If you’re interested in being interviewed, email us at [email protected]. In our first member spotlight episode, we learn about Erica’s pandemic odyssey that took her from Kansas to Hawaii, and we learn about her role as a change agent in the healthcare world. Resources: MGMA Leaders Conference: www.mgma.com/events/medical-pra…onference/register MGMA’s Leaders Blog: mgma.com/events/medical-pract…ference/leaders-blog Entrepreneurial Operating System: https://www.eosworldwide.com/ Education offering: We want to share an exciting offering from MGMA – The Lean Six Sigma Green Belt Program. This 7-week, instructor-led online course will explore lean techniques and evaluation processes with the goal to eliminate steps that don’t add value to your organization. The Green Belt program runs from Oct. 25 – Dec. 13 and is eligible for 30 ACMPE and 30 CEU credits. Visit mgma.com/green to learn more and to register. Sponsor: This episode is brought to you by ZOLL Data Systems A.R. optimization solutions for healthcare. The ZOLL A.R. Boost solution suite increases revenue from payers and patients in compliance with the No Surprises Act while reducing front-end workload and freeing up staff for higher-value activities. Visit www.zolldata.com/arboost to learn how you can ensure no payments are left on the table. The MGMA Insights podcasts are produced by Daniel Williams, Rob Ketcham and Decklan McGee. We'd love to hear from you. Tell us what you think. Let us know if there's a topic you want us to cover or an expert you'd like us to interview. Email us at [email protected]. Sponsors:Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo.Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at [email protected] or call (801) 328-8581.