Member Spotlight: ‘Your Customer is Anybody You Look at Except the Person in the Mirror’

Our guest today is Martin Shehan, vice president of Provider Practices at Mercer Health Medical Group. Mercer Health has been named an MGMA Better Performer and Martin is here to discuss the philosophy and the processes that helped the practice achieve that distinction. Resources: Better Performers: https://www.mgma.com/data/benchmarking-data/better-performers Mercer Health Profile: https://www.mgma.com/practice-resources/operations-management/mgma-better-performers-mercer-health-medical-group MGMA DataDive: https://www.mgma.com/data/landing-pages/mgma-datadive-overview Sponsor: This episode is brought to you by the MGMA Emerald Card* (about.mgma.cards/), the premier card built specifically for medical practice owners. With 1.5% cashback, paid MGMA dues bonus, no impact on personal credit, and vendor rebates, it’s tailor-made to medical practices. So what are you waiting for? Go to about.mgma.cards/ to get started today. *Conditions apply. Subject to approval. Mercantile Financial Technologies, Inc. is a financial technology company, not a bank. The MGMA Credit Cards are issued by Hatch Bank pursuant to a license from Mastercard. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Review the cardholder agreement at about.mgma.cards/terms. If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s Insights podcast. If you have opportunities you'd like to share with the MGMA audience, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge!Connect with us at [email protected] or call (801) 328-8581.