Merck, Rick Hall - Consumer-centric Approaches to HR (Alan Mait)

Advances in digital technology are bringing about new approaches to the way organisations operate. A shift towards a customer-centric approach to human resources has been largely enabled by smart digitisation. This approach requires organisations to rethink the way they interact with employees, re-evaluate the structure of the organisation and the way they manage work-force related activities. Rick Hall, Executive Director, Human Resources Global Service Delivery at Merck discusses the shift towards consumer-centric approaches to HR.