Metrics that matter for Gen AI evaluation

How do you evaluate generative AI when there isn’t just one “right” answer? In this episode of The Quality Beat, we explore why traditional metrics fall short for GenAI, and how teams can define what “good” looks like in context, from factual consistency and fairness to safety, business impact, and trust. Host Gurpreet Bhadesh is joined by Nagarro experts Anamika Mukhopadhyay, Global Practice Head – Emerging and Special Tech Testing, and Deepshikha, Global Practice Head – AI in Testing.