The Quality Beat

In this episode of The Quality Beat, Gurpreet Bhadesh speaks with Chris Mastnak about a challenge many QA teams know well: how to communicate testing results in a way that actually supports release decisions. Instead of relying on pass rates, test counts, and long defect lists, the conversation explores how QA can translate metrics into meaningful insights about business risk, coverage, and confidence. Host: Gurpreeet Bhadesh Guest: Christian Mastnak, QA Director at Nagarro

AI agents can sound confident, act autonomously, and still go wrong in ways traditional testing will never catch. In this episode, we explore how teams can build trust in autonomous AI agents. From silent failures and hallucinations to prompt injection, bias, and multi-agent handoff errors, they reveal why testing AI requires a whole new mindset. Tune in for practical insights into what it really takes to make AI systems safe, reliable, and ready for the real world. Guest: Deepshikha, Global Practice Head - AI in Testing, Nagarro Host: Gurpreet Bhadesh

At scale, quality is no longer just about testing. It’s about trust, governance, and culture. When things slip, defect management turns political, engineering becomes firefighting, and release decisions become negotiation. We talk about what quality management really looks like inside complex, large programs — and why prevention beats heroics every time. If you work in large-scale delivery, enterprise IT, or quality leadership, this one will resonate. Host: Gurpreet Bhadesh Guests: Silvio Eckermann, Test Manager and Test Automation Architect, Nagarro & Fabien Cabala, Senior Quality Consultant, Nagarro

In banking, financial services, and insurance, software failures don’t just break systems — they break trust. A bug isn’t just a bug; it’s a payment outage, a regulatory incident, or tomorrow’s headline. In this episode of The Quality Beat, Charu Kapil and Sachin Ahuja bring deep BFSI experience from years of working on real banking and payments platforms to explore why BFSI failures still happen despite heavy testing investments, what “good enough testing” really means when trust, money, and compliance are on the line, and why “green dashboards” can be dangerous. Host: Gurpreet Bhadesh Guests: Charu Kapil & Sachin Ahuja, Nagarro

Production is not beautiful. Production is messy.  In the latest episode of The Quality Beat, Christian Mastnak, QA Director at Nagarro, challenges common assumptions about end-to-end testing, from why “green” test suites still fail in production to why teams must stop testing a fantasy and start focusing on real user behaviour, risk, and business impact.  Tune in!

AI can speed up tests, spot patterns, and generate thousands of cases in seconds—but can you trust it? Deepshikha, Nagarro's Gobal Practice Lead - AI in Testing, unpacks the real wins, the hidden risks, and the human expertise that keeps AI on track. A lively deep dive for quality leaders navigating the next wave of QA transformation. 

Temenos may power global banking, but testing it demands precision and resilience. Alok Sharma and Charu Kapil reveal how Testing as a Service transforms endless upgrades into continuous quality—blending automation, AI, and human insight so banks can move faster, stay compliant, and innovate with confidence. Tune in!

Triple the insights, triple the impact! Boris Arapovic, Practice Lead – Test Automation at Nagarro, shares real-world lessons on three dimensions of optimisation: process, tooling, and innovation. From risk-based testing, Three Amigos, and Dev+QA teamwork, to smarter automation and AI speeding test creation: Discover how to embed quality where it counts and turn everyday challenges into lasting improvements.

What if quality wasn’t a gate at the end of your pipeline, but the pulse running through everything you build? In this episode, Daniel Eder, Co-Head of Training and Client Learning at Nagarro, shares how leading teams are breaking free from the “just automate more” mindset. From AI copilots to smarter visualization tools, we explores how quality efficiency is about building trust, sharpening feedback loops, and empowering engineers instead of overloading them. If your team is chasing speed but losing confidence, this conversation shows how QA can evolve into a continuous, strategic force for innovation and resilient delivery.  

Ever wondered what your website sounds like to someone who can’t see it? In this episode of The Quality Beat, we dive into accessibility testing with Anamika Mukhopadhyay, Global Practice Lead - Emerging and Special Technology Testing, and Upul Kumara, a blind QA Lead at Nagarro. From overlooked bugs to a live screen reader demo, they reveal what inclusive digital experiences really look – and sound – like. Listen now and see your product through a different lens.

What happens when 20+ years of QA know-how meet a passion for breaking things (constructively) and building smarter with AI? In this debut episode, Thomas Steirer, CTO and Global QA lead at Nagarro, joins host Gurpreet Bhadesh to explore how AI is redefining quality at scale and how accelerated quality, accessibility, and sustainable engineering are converging. You'll learn the smartest, greenest move can be not shipping that extra feature, and how rowdy bug-bash pizza nights can turn cross-functional teams into quality champions. Tune in now and catch the first beat!