MGMA Insights Podcast Best of 2025: Staffing, Technology, and Well-Being in Medical Practice Management

In this special New Year’s Eve episode of the MGMA Insights Podcast, host Daniel Williams looks back at three of the most impactful conversations from 2025. These highlights focus on the biggest challenges and opportunities facing medical practice leaders today:Finding and keeping good people through strategic recruitment and retention.Choosing tools and technology that solve real problems without adding complexity.Supporting clinician and staff well-being to prevent burnout and improve care.Whether you’re revisiting these discussions or hearing them for the first time, you’ll find actionable insights to help you build a stronger, more resilient practice in 2026. We here at MGMA wish you a very happy new year!Key Highlights[01:05] Liz Mahan on Strategic Recruitment and Retention Liz Mahan from Association for Advancing Physician and Provider Recruitment (AAPPR) explains why recruitment is more tactical than process-driven and how practices can create a strategic playbook to attract and retain top talent. She shares practical tips for identifying the ideal candidate, aligning recruitment with organizational culture, and planning timelines to reduce turnover. [08:33] Julia Rosen on Building Sustainable Tech Infrastructure Julia Rosen, Senior Vice President of IT at MGMA, discusses how practices can avoid chasing tech buzzwords and instead focus on solving real problems like documentation burden. She offers advice on managing legacy systems, migrating data effectively, and implementing cybersecurity strategies to protect patient information. [16:29] Dr. Michael Blackman on AI and Reducing Burnout Dr. Michael Blackman, Chief Medical Officer at Greenway Health, explores how AI tools can serve as assistants rather than replacements, helping clinicians reduce documentation time and improve accuracy. He explains how ambient documentation solutions work and why adopting technology wisely can ease pressures that lead to burnout. Related Resources Liz Mahan, Julia Rosen, & Michael Blackman on LinkedIn.AAPPR Recruitment ResourcesGreenway Clinical AssistMGMA Human Resources InsightsMGMA Technology Resources Sponsors:Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo.Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at [email protected] or call (801) 328-8581.