MGMA Member Spotlight: Enhancing Healthcare Outcomes Through Teamwork and Innovation with Lisa Stockdale

Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel interviews Lisa Stockdale, Director of Value-Based Care at Silver Cross Hospital. They discuss healthcare management, innovative care models, the importance of teamwork, and the integration of digital transformation to improve patient outcomes. Major TakeawaysValue-Based Care Implementation (6:00-11:30)Lisa's role involves managing approximately 70,000 value-based lives, focusing on improving outcomes in the ambulatory setting through various risk contracts and pay-for-performance models."We focus on delivering quality care that not only meets the needs of our patients but also optimizes healthcare resources effectively."Remote Care Management (18:30-23:00)A significant initiative at Silver Cross involves engaging patients with chronic conditions through a text-based platform. This program has shown an average savings of $1,400 per beneficiary per year."We are starting to see trends of approximately $1,400 per beneficiary per year savings for patients that are actively participating in this program."Teamwork and Collaboration (13:45-17:30)Emphasizing the importance of teamwork, Lisa discusses how collaboration across different departments and with external partners has been crucial to their success."Partners are what help us be successful. Teams and partners—that's a lot of what I do, building teamwork across a variety of different areas."Community Engagement and DEI (24:00-26:30)Lisa's work includes translating care plans into Spanish, hiring bilingual staff, and ensuring equitable access to healthcare services."We have a certified medical translator on the team to assist with communication barriers."Personal Wellness (29:00-32:00)Lisa stresses the importance of self-care and maintaining a routine that includes meditation, yoga, and exercise to stay balanced and effective in her professional role."I'm very protective of my morning time, which includes meditation, quiet time, and exercise."Resources and Links MentionedMGMA DataDive: Explore benchmarking and staffing models to support medical group operations.Credentialing Webinar: MGMA Webinar on CredentialingYoga App: Asana RebelFor more insights and resources, or if you would like to be featured on the MGMA Member Spotlight, please contact Daniel at [email protected]. Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! This episode is sponsored by ModMed. Every denied claim costs time and money to rework — for care you’ve already delivered. While payers sharpen their own AI tools, ModMed RCM Services pairs seasoned billing specialists with AI designed to help flag claims at risk before they go out the door, so your team can fix issues upfront instead of appealing after the fact. Learn more here.