MGMA Member Spotlight: Jojy Schless on Her Journey from Social Work to Healthcare Leadership

Welcome to another episode of the MGMA Member Spotlight Podcast. In this episode, host Daniel Williams sits down with Jojy Schless, the Director of Operations at Geneva Eye Clinic. Jojy brings a wealth of experience in practice culture, staff retention, customer service, and leadership coaching. This episode delves into Jojy's unique career journey, the culture at Geneva Eye Clinic, and her passion for leadership development.Key Topics Discussed:Jojy's diverse background and path to her current role in healthcare operationsThe structure and focus of Geneva Eye Clinic, a small, independent multi-specialty ophthalmology practiceJojy's efforts to transform the practice's culture from one of "intimidation" to one aligned with the physicians' vision of high-quality care and work-life balanceJojy's passion for leadership development, mentoring, and helping team members reach their full potentialJojy's work-life balance strategies, including her podcast "The Deconstructed Woman"Resources and encouragement for other MGMA members to get involved in the organization's programs and communitySources and Resources:Geneva Eye ClinicMGMA CommunityThe Deconstructed Woman PodcastMGMA Managing Stress Program (contact Daniel Williams at [email protected] if interested)Jim Collins BooksWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] Good: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsors:Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo.Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at [email protected] or call (801) 328-8581.