MGMA Member Spotlight: Mastering Employee Engagement in Modern Healthcare with Jason Raidbard

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Jason Raidbard, Executive Administrator for the University of Chicago's Ophthalmology and Visual Science Department, to explore the critical challenges of employee engagement in today's hybrid work environment. Drawing from his extensive experience in healthcare administration, Raidbard shares invaluable insights on building trust, maintaining team productivity, and creating a supportive workplace culture that transcends physical boundaries.Key Takeaways:Employee Engagement StrategiesAchieved a high engagement score through servant leadership principlesFocus on individual team member needs and work-life balanceNormalize conversations about mental health and workplace flexibilityCommunication in Hybrid EnvironmentsUse technology (Teams, Zoom) to maintain connectionBe genuinely present during interactionsQuote: "Be present, listen to your people, ask them for feedback"Preventing BurnoutRecognize signs of stressEncourage breaks and health prioritizationAvoid guilt-driven overworkingQuote: "You're no good to yourself, your family, and your workplace if you're coughing and stressed"Building TrustAsk about team members' personal livesBe transparentOffer help proactivelyQuote: "There's no hack. It's being just a genuine, good person"Resources:Member Community Live - Connect with fellow MGMA members and subject matter experts to discuss topics that matter to you and your practiceConnect with Jason Raidbard on LinkedInUniversity of Chicago's Department of Ophthalmology and Visual Science - visit here