Michael Hopf - from Bellboy to Concierge and on to General Manager.

Michael is General Manager at The Westin, Warsaw. I want to understand what makes a hotel a special place for him and what his first interactions with the hospitality industry were like. Michael tells me how he experienced his vacation days as a young hotelier and bellboy in luxury hotels in other countries in order to expand his wealth of experience. We reflect on his eventful time and career as a concierge in the best hotels in Europe, he shares anecdotes of special guests and unusual requests and reveals the lessons he took away from this time. I want to know how Michael remembers his time in Berlin, Moscow, St. Moritz, Lake Como and Baku, how these experiences shaped him and what “home” means to him today. We are talking about the people who have influenced him, the values of his leadership and how he strikes a healthy balance between his vocation as a hotelier and his private life. Michael shares which destinations are on his bucket list, what makes Warsaw a special place for him and which restaurants in Warsaw are a no-brainer.