Michigan Business Beat | David Conn, Exceleron - Prepay Models Improve Energy Customer Engagement

Jeffrey Mosher welcomes David Conn, VP of Business Development and Policy at Exceleron, Baltimore, MD. Jeffrey had several questions for David in their conversation: With Michigan facing significant rate hikes, (from the likes of DTE and Consumers), how can prepaid utility programs help consumers, and businesses better manage rising energy costs? From a utility’s perspective, how does a prepay model improve cash flow and reduce delinquency-related expenses? What have you seen in other markets that demonstrates the long-term business value of offering prepay options? How can prepaid programs drive business-customer engagement and satisfaction while also promoting energy efficiency? What barriers—technical, regulatory, or cultural—must utilities overcome to successfully implement prepay solutions? Exceleron, a platform that works with utilities to provide customers with a prepay program to stay ahead and lower their energy bill costs. Michigan consumers are facing significant increases in their energy bills as DTE Energy and Consumers Energy have proposed rate hikes. DTE Energy has requested a $574.1 million increase, and Consumers Energy is seeking a $436 million increase. Consumers are becoming concerned about how this will impact the affordability of utilities. » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/