Michigan Business Beat | Eric Trotochaud & Mike Mudrey, Hospitality Leadership and Growth Lessons

Chris Holman welcomes Eric Trotochaud, Director of Hospitality Transformation, Superior Hospitality Partners, and Mike Murdrey, Founder & Managing Partner, The 601 Group; Hospitality Operator & Business Leader, recent panelists for a Lansing Regional Chamber discussion on hospitality Hospitality is known for demanding operations and tight margins. What systems or leadership habits have helped your organizations grow while staying efficient? Customer expectations continue to evolve quickly. How are hospitality businesses adapting service models while still protecting profitability? Recruiting and retaining talent remains a major issue across industries. What approaches are proving most effective in attracting and keeping strong employees? As businesses scale, operational complexity often increases. What are the biggest mistakes leaders make when trying to grow too quickly? Looking ahead, what trends in hospitality and customer experience do you believe other industries should start paying attention to right now? » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN’s YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/ The Lansing Regional Chamber of Commerce will host Service to Strategy: Lessons in Growth from Hospitality Leaders, a dynamic panel discussion exploring the strategies and insights that drive success in both hospitality and business leadership. Featuring experienced executives and entrepreneurs, the conversation will highlight how to build customer loyalty, scale sustainably, and create efficient systems that reduce burnout while fueling long-term growth. Attendees will gain practical, real-world takeaways applicable to business owners, team leaders, and aspiring entrepreneurs. WHEN: Date: Thursday, May 7, 2026 Time: 10:00 AM – 11:30 AM WHERE: Lansing Regional Chamber of Commerce 500 E. Michigan Ave., Suite 200 Lansing, MI 48912 WHO: Bethany Morton, Owner, Morton’s Fine Catering, LLC Mike Mudrey, Founder & Managing Partner, The 601 Group; Hospitality Operator & Business Leader Eric Trotochaud, Director of Hospitality Transformation, Superior Hospitality Partners Moderator: Kate McNerney, Owner/Operator, Chick-fil-A Lansing VISUALS/INTERVIEWS AVAILABLE: Photos and video of the panel discussion Interviews with the moderator and panelists will be available following the discussion WHY IT MATTERS: Hospitality leaders are at the forefront of customer experience, operational efficiency, and team management—skills that translate across industries. This discussion offers valuable insights into how service-driven businesses can evolve into scalable, sustainable operations. As businesses navigate workforce challenges and growth opportunities, these lessons provide a roadmap for building stronger organizations and long-term success.