Michigan Business Beat | Erin Kaylor, Biggby Coffee, President's Vision

Chris Holman welcomes Erin Kaylor, President, Biggby Coffee, East Lansing, MI. Erin Kaylor, the newly appointed president of Biggby Coffee in East Lansing, spoke with Michigan Business Beat about her vision for the rapidly growing franchise, which recently expanded to 438 locations across 13 states. Drawing on two decades of experience at McDonald's, she plans to focus on unified brand messaging and supporting franchisee profitability through financial coaching and mentorship. Kaylor outlined a growth strategy centered on expanding southward and toward the coasts, while also maximizing sales within existing locations. She also highlighted Biggby's commitment to sourcing coffee sustainably by purchasing directly from small producers, and noted that co-founders Bob Fish and Mike McFall continue to play active roles in the company's mission and entrepreneurial culture. » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/