Michigan Business Beat | Jim Baker, Innovare, Office Furniture

Chris Holman welcomes Jim Baker, Owner, Innovare, Lansing, MI. Innovare, headquartered in Lansing, Michigan and owned by Jim Baker, is an office furniture company specializing in serving businesses with multiple locations across the country, with 80% of its business conducted outside Michigan. The company's niche is providing a single point of contact for facility managers who need consistent product and installation across many offices, with clients in California, Phoenix, Pittsburgh, and even Hawaii. Contrary to what many might expect, COVID-19 was actually a growth period for Innovare, as companies scrambled to retrofit workstations with dividers and stackers, and the recent return-to-office trend has brought another wave of demand. Baker attributes much of his client growth to strong relationships and customer service, with several major accounts following him across companies or expanding their work with him to new cities. Innovare ensures quality control on out-of-state jobs by always sending a trusted lead employee to oversee local installation crews. » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN’s YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/