Mike Baumwoll on why human-connected communication matters in local government.

In this episode of PCC Local Time, Nancy Hess talks with Mike Baumwoll, co-founder and CEO of Rep’d, about how short-form video and authentic communication are transforming how local governments engage with their communities. From AI-driven script tools to lessons from Twitter and the entrepreneurial world, Mike shares actionable insights on how municipal leaders can overcome fear, speak with clarity, and build trust—both inside and outside their organizations. Whether you're a curious manager or a communications pro, this episode offers real-world examples and a hopeful path forward.Themes: local government communication, community trust, short video strategy, AI for municipalities, civic engagement, human-centered leadership, government tech, authentic messaging.SHOW NOTES:Mike Baumwoll on LinkedInRep'd WebsiteSign up for the PCC Local Time Newsletter HERE Key Ideas [00:00–02:00] Short Video Engagement: Local government videos show 70–80% completion rates, signaling residents prefer concise, authentic messages over long emails.Core Lesson: Authenticity matters more than production quality.[02:00–06:00] Building Relationships at Conferences: Trust in government tech starts with handshakes and real conversations. That’s how Rep’d connects with towns like Mount Jackson, VA.[06:00–09:00]AI Readiness in Local Government: Mike describes three groups:Early adoptersHesitant or anxiousCurious but cautious majorityAI must be practical and easy to use to gain traction.[09:00–12:00]Leadership Through Communication: Speaking clearly is a leadership skill. Residents don’t want perfect—they want real.[12:00–17:00]Mike’s Background: From Lafayette College to Twitter, his career journey trained him in marketing, brand messaging, and client relationships. Entrepreneurship runs deep.[17:00–20:00]Lessons from Twitter: The best communication meets people where they already are, taps into existing conversations, and feels organic—not forced.[20:00–24:00]Crisis Communication: Whether it’s a flood, explosion, or school emergency, people need fast, clear updates from local officials—preferably via video, right on the homepage.[24:00–27:00]Why Local Matters: Residents want to trust the people running their communities. It starts with knowing who they are.[27:00–30:00]Coaching for Reluctant Speakers: Rep’d provides AI-generated scripts, teleprompters, and support to make recording simple—even for the nervous or tech-shy.[30:00–32:00]Video as an Internal Leadership Tool: Skills gained through external communication translate to better internal communication and cohesion.[32:00–35:00]From Twitter to Goverment: Mike didn’t imagine he’d end up in local government tech—but now he doesn’t want to be anywhere else.[35:00–37:00]Advice for Entrepreneurs: Building for local government is different. You must care deeply and build trust first. It’s people work.[37:00–End] Future of AI in Government: The entrepreneurial spotlight is shifting to government and AI. The investment is growing—but trust and simplicity must remain central.