Mission Success: How to Do Property Upgrades in a Cash-Tight Environment

Stephanie Johnston fell into the multifamily business when she was in college. She needed a job, so she got hired at the student housing community she lived in. Then she spent seven years in the fascinating student housing industry, but now she serves as a division president with RPM Living. Johnston oversees all property operations across the company’s Midwest, Southeast, Mid-Atlantic and Northeast regions, as well as their affordable portfolio. She specializes in capital improvements, associate development, budgeting, and market analysis. In this podcast discussion with Multi-Housing News Senior Editor Laura Calugar, Johnston dives into the ins and outs of property upgrades, touching on what residents want most in their apartments and the amenities they expect.