Modernización del ITSM - Parte 2

from El Podcast de Luis Saira · host Luis Saira

En este nuevo episodio conversaremos con Francisca Herrera (Account Manager para el portafolio de gestión de operaciones TI y DevOps para Ecuador y Colombia) sobre la importancia de contar con una mesa de servicios moderna. Hablaremos acerca de cómo le fue este último año 2023 con relación al mundo de ITSM, su opinión sobre aquello que están buscando los clientes en lo que se refiere al ITSM, situaciones claves para entender cuando es momento de modernizar y cuáles son las principales variables que ella ve como oportunidades para ofrecer valor sus clientes. Y más.

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This episode is 45 minutes long.

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This episode was published on February 28, 2024.

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