Modernizing Results: Accelerating Business Growth by Putting Experience First

Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. In this episode, we explore how IT success is no longer measured by uptime and ticket closures alone, but by employee experience, productivity, and real business outcomes. Our guest is Syriac Joswin, Chief Revenue Officer at Synoptek. A Wharton graduate and global transformation leader, Syriac shares how Synoptek’s Managed Experience Provider MxP model connects technology performance directly to measurable business impact. Key Highlights The Evolution of IT Priorities: Why employee experience and business alignment now outweigh traditional SLA metrics.   Defining Managed Experience: How providers measure and manage end user experience across the entire tech stack.   Outcomes Over Outputs: How shifting from tasks completed to value delivered transforms daily service delivery.   From Insight to Action: How Synoptek converts experience data into integrated, organization wide improvements.   MxP in the AI Era: How the Managed Experience model will evolve as AI reshapes enterprise technology. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA Google: https://www.google.ca/ A1 Global College: https://a1globalcollege.ca/ ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.