PodParley PodParley
PodParley
Monica Pool Knox: Leading with Humanity episode artwork

EPISODE · Dec 14, 2021 · 41 MIN

Monica Pool Knox: Leading with Humanity

from Gratitude Through Hard Times · host Chris Schembra

The world is riddled with uncertainty and challenges. We can let the uncertainty crush us or let the uncertainty propel us.One way to use uncertainty to propel us is to lead with humanity by giving grace, empathy, and understanding to the people around us.Monica Pool Knox knows how critical leading with humanity is.Monica Pool Knox oversees LivePerson's global human resources strategy — including leadership development, organizational effectiveness, talent management, total rewards, talent acquisition, people operations, and DEI — and focuses on continuing to align compassionate and ethical AI as a foundation of LivePerson's culture. She has extensive experience leading HR organizations and strategies to attract, develop, and retain world-class talent within high-performance companies.Prior to joining LivePerson, Pool Knox led human resources for a global workforce of over 8,000 focused on cloud and AI at Microsoft. She has held executive HR positions at Twitter, Sony, CBS Interactive, PepsiCo, The Walt Disney Company, and Verizon. Pool Knox serves as a Board Director of Swedish Health Systems and on the Board of Howard University's School of Communications. She earned her MBA from the University of Texas at Austin and B.A. from the University of California, Santa Barbara.In this episode, Monica shares her story, and what made her the leader she is today.Listen to this episode and learn about:Monica giving credit and thanks to people who've hurt her (5:03)Figuring out the intentions of others (10:54)Leading with humanity (14:29)Managing complexities (17:15)Creating lasting change when times are tough (19:19)Using gratitude to overcome difficult times (22:45)Passing on wisdom (28:51)Monica's gratitude for her dad (33:43)We all have the choice (38:51)LinksConnect with Monica on LinkedIn - https://www.linkedin.com/in/monicapoolknoxLivePerson - https://www.liveperson.comWatch the video - www.747club.org/blog/747-conversations-with-monica-pool-knox

What this episode covers

The world is riddled with uncertainty and challenges. We can let the uncertainty crush us or let the uncertainty propel us. One way to use uncertainty to propel us is to lead with humanity by giving grace, empathy, and understanding to the people around us. Monica Pool Knox knows how critical leading with humanity is. Monica Pool Knox oversees LivePerson's global human resources strategy — including leadership development, organizational effectiveness, talent management, total rewards, talent acquisition, people operations, and DEI — and focuses on continuing to align compassionate and ethical AI as a foundation of LivePerson's culture. She has extensive experience leading HR organizations and strategies to attract, develop, and retain world-class talent within high-performance companies. Prior to joining LivePerson, Pool Knox led human resources for a global workforce of over 8,000 focused on cloud and AI at Microsoft. She has held executive HR positions at Twitter, Sony, CBS Interactive, PepsiCo, The Walt Disney Company, and Verizon. Pool Knox serves as a Board Director of Swedish Health Systems and on the Board of Howard University's School of Communications. She earned her MBA from the University of Texas at Austin and B.A. from the University of California, Santa Barbara. In this episode, Monica shares her story, and what made her the leader she is today.

NOW PLAYING

Monica Pool Knox: Leading with Humanity

0:00 41:19

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

Bringing it all together.

Mar 31, 2026 ·54m

Why is the vendor role so contentious in the cyber ecosystem?

Mar 27, 2026 ·14m

But what do you really want?

Mar 24, 2026 ·42m

Strategic approaches to talent: A practical guide.

Mar 20, 2026 ·42m

Mid season reflection with Kim Jones.

Mar 17, 2026 ·41m

Is the role of the CISO adding to the confusion?

Mar 13, 2026 ·44m

Similar Podcasts

French Your Way Jessica: Native French teacher founder of French Your Way Boost your French listening skills and test your comprehension with this one of a kind series of podcasts. Get the chance to listen to a real conversation between native speakers talking at normal speed AND customise your learning experience through carefully designed sets of questions (2 levels of difficulty) available for download at www.frenchvoicespodcast.com. All interviews also come with the transcript. French teacher Jessica interviews native speakers of French from around the world who share a bit of their life and passion. Where else would you meet in one same place a French yoga teacher based in Melbourne, a soap manufacturer from Provence, or a couple cycling around the world? Kaizen Blueprint Aldo Chandra "Kaizen" is a Japanese term for continuous improvement. This podcast provides a blueprint to learn about health, wealth, relationships and everything else in between. Through our podcast, we strive to inspire, educate, and motivate our audience to cultivate a mindset of lifelong learning, productivity, and personal development. By sharing insights, strategies, and practical tips, we aim to guide listeners on their journey towards realizing their fullest potential, fostering success, and creating lasting positive change. Solving for Change MOBIA Technology Innovations Solving for Change welcomes business and technology leaders to share stories of bold business transformation within complex organizations. In an era when technology and markets are changing around businesses, the key to staying competitive is to evolve in response to those changes.  MOBIA’s Mike Reeves and Marc LeBlanc investigate business transformation, deconstructing the challenges, ambitions, and market disruptions that drive companies to embark on transformation journeys, and exploring their unique approaches to achieving meaningful outcomes.  What sparks leaders to pursue business transformation? How do they overcome the challenges along the way? What are the keys to creating enduring change?  Through in-depth conversations with business and technology leaders, Mike and Marc answer these questions and explore how businesses evolve by pulling four key transformation levers: people, process, technology, and culture. MuppetWatch petervulfranc MuppetWatch is a journey through entertainment and popular culture using The Muppet Show as our guide.

Frequently Asked Questions

How long is this episode of Gratitude Through Hard Times?

This episode is 41 minutes long.

When was this Gratitude Through Hard Times episode published?

This episode was published on December 14, 2021.

What is this episode about?

The world is riddled with uncertainty and challenges. We can let the uncertainty crush us or let the uncertainty propel us.One way to use uncertainty to propel us is to lead with humanity by giving grace, empathy, and understanding to the people...

Can I download this Gratitude Through Hard Times episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
URL copied to clipboard!