More Software, More Problems? | E9 – Hard Refresh – An ISSA Podcast

💡 In this episode of Hard Refresh, hosts Karina Neff and Caden Hutchens sit down with George Boutsalis, President of Impact Cleaning Services, to explore the double-edged sword of software overload in the cleaning industry. George shares his family-run business journey, his evolution in tech strategy, and why sometimes, less really is more.Whether you’re leading a cleaning operation or navigating acomplex tech stack, this episode will challenge your assumptions about “best in breed” vs. “all-in-one” and how to align your systems with growth.In This Episode:🔹 Quick Control:• Preview of next week’s episode Funded or Fumbled with Brian Snow from Impala Ventures• Upcoming What Are You Doing? Growth Workshop at the ISSA Business Growth Series in Chicago (June 10–11)🔹 Clear Cache:• “More Software, More Problems” – how George built a tech stack from scratch and why he's now rethinking it• The challenge of data silos and duplicative systems across cleaning operations• Why communication—not structure—might be the key to a successful family business👀 Plus, a hilarious round of Two Truths and a Lie involving vacuum tattoos, multilingual myths, and getting fired twice (by your dad no less).🎧 Hard Refresh delivers sharp takes, honest insights, and tech-first strategies straight from the ISSA Tech & Innovation Committee. 🔗 Subscribe & Follow on Spotify,YouTube, or wherever you get your podcasts.Connect with George: https://www.linkedin.com/in/georgeboutsalis/Connect with Karina: https://www.linkedin.com/in/karina-neff-01b0782a/Connect with Caden: https://www.linkedin.com/in/caden-hutchens/