Moritz Dausinger @Refiner. Hacking SaaS customer support in a team of 3

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love brought to you by https://saas.group/. In this episode #37, we are talking with Moritz Dausinger, Founder and CEO of Refiner (https://refiner.io/ ), a powerful survey tool that allows to precisely target user segments based on our data. Moritz shares his opinion about hiring for SaaS, keeping the team small and the way to make it work with freelancers. We also discuss the way Refiner deals with customer support with a team of 4 and why pushing customers back to try and and the solution works for them. Moritz talks about company culture and the importance of cultivating one even if there's just a handful of you. Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: LinkedIn - https://www.linkedin.com/company/14790796 Twitter - https://twitter.com/SaaS_group