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Mosi Gatling on Client Experience & Perspective episode artwork

Feb 17, 2026 35 min

Mosi Gatling on Client Experience & Perspective

from Lessons From Last Time Hosted by Knowledge Coop

Client experience starts with perspective. In this episode of Lessons From Last Time, Mosi Gatling shares how understanding generational shifts, homeownership goals, and buyer psychology transforms the customer experience. As SVP of Strategic Growth & Expansion at New American Funding, Mosi continues originating loans to stay close to first-time home buyers and the realities they face. She challenges outdated messaging around “generational wealth” and explains why today’s buyers are motivated by lifestyle, flexibility, and what ownership can provide right now. From asking better questions to marketing homes differently, Mosi explores how leaders in mortgage and regulated industries can build trust, design meaningful client experiences, and meet people where they are.

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What this episode covers

Mosi Gatling, SVP of Strategic Growth & Expansion at New American Funding, shares how perspective shapes client experience and why understanding generational shifts is critical in today’s homeownership market. In this candid conversation, she challenges outdated messaging and offers leadership insights on building trust, empathy, and meaningful connections with modern buyers.

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This episode is 35 minutes long.

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This episode was published on February 17, 2026.

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