Most companies think they have an AI strategy | What they actually have is a chatbot habit.

This episode breaks down the shift from AI tools to AI agents, and why 2026 will separate companies that use AI from companies that are run by it. We cover Cisco's "connected intelligence" framework, what ADP and Redwood are already doing with agentic AI in HR and IT ops, and the governance gap almost nobody is addressing.A tool waits for your prompt. An agent acts on your behalf. That distinction changes everything — from overnight decision-making to inter-agent collaboration to accountability when things go wrong.We also walk through a practical exercise: how to identify the workflows in your organisation that are ready for agent deployment this week.Chatbots were training wheels. This is what comes next.