MSMR 015 - Innovating Franchising with Pepper Lunch's Troy Hooper: Technology, Quality, and Japanese Culinary Excellence

In this episode of 'Morning Sam, Morning Ralph,' hosts Paul Molinari and Chad Horn welcome a special guest, Troy Hooper, an industry veteran with extensive franchising experience. Troy dives deep into his current role as CEO of Hot Palette America, where he oversees the Pepper Lunch brand in North America. He discusses leveraging technology for improved customer and franchisee experience, the importance of ingredient quality, and the innovative strategies that set Pepper Lunch apart. From implementing AI solutions to introducing groundbreaking, sustainable packaging, Troy shares his insights and the brand’s exciting future plans. Tune in to learn more about how Pepper Lunch is amping up the fast-casual dining experience and setting new standards in the franchising industry.